Return Policy

At Packman Vapes , we strive to provide our customers with the best possible shopping experience. However, we understand that there may be instances where you need to return a product. Our return policy is designed to be fair, transparent, and hassle-free.

1. Refund Policy: 

  • We offer refunds on items which do not arrive our clients doorstep successfully 
  • We also reship same items ordered if they do not arrive at doorstep successfully 
  • Lastly if the quality of products do not meet up with our clients satisfaction then the product could be returned and refund granted

 

2. Eligibility for Returns:

  • To be eligible for a return, the item must be unused and in the same condition that you received it.
  • The return must be initiated within [2] days of the purchase date.

3. Return Process:

  • To initiate a return, please contact our customer service team at our whatsapp . Provide your order number and details about the product you wish to return.
  • Our team will guide you through the return process and provide you with a return shipping label, if applicable.

4. Refund or Exchange:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [ 24 hours ] 
  • If you prefer an exchange, please let us know, and we will do our best to accommodate your request, subject to product availability.

5. Return Shipping:

  • If the return is due to our error or a defective product, we will cover the return shipping costs. Otherwise, you will be responsible for paying for your own shipping costs for returning your item.

6. Exceptions:

  • Certain items may not be eligible for return or may be subject to additional restocking fees. These exceptions will be clearly stated on the product page.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

8. Modifications to the Policy:

  • We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

By making a purchase on our website, you agree to abide by the terms of this return policy.

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us. Your satisfaction is our top priority.

PACKMAN VAPES UK